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Frequently asked questions
Answers to common questions about products, prices and orders.
The product’s price is not recorded or available in the current data. Connect supplier prices or import a price list if you have one. A missing price is not zero.
Check that the supplier is connected and its product data is available. Clear filters and try the name or SKU. The catalog follows the suppliers connected to your workspace.
No. A substitute can be used instead for the same purpose, but it is not the same product. Review the description, pack and characteristics before choosing one.
No. A saved order is a draft until you perform the available sending action and receive its confirmed result. If products are transferred to a supplier basket, you must finish the purchase there.
Yes. Choose Request a supplier on the Suppliers page. Heilda reviews the request before the supplier appears there.