# Frequently asked questions

Answers to common questions about products, prices and orders.

## Why do I see -- instead of a price?

The product’s price is not recorded or available in the current data. Connect supplier prices or import a price list if you have one. A missing price is not zero.

- [Fetch and update prices](https://heilda.is/docs/prices?lang=en)

- [Import a price list](https://heilda.is/docs/import?lang=en)

## Why can’t I find a product?

Check that the supplier is connected and its product data is available. Clear filters and try the name or SKU. The catalog follows the suppliers connected to your workspace.

- [Find and select products](https://heilda.is/docs/products?lang=en)

## Is a substitute the same product?

No. A substitute can be used instead for the same purpose, but it is not the same product. Review the description, pack and characteristics before choosing one.

- [Compare products and prices](https://heilda.is/docs/comparison?lang=en)

## Has a saved order reached the supplier?

No. A saved order is a draft until you perform the available sending action and receive its confirmed result. If products are transferred to a supplier basket, you must finish the purchase there.

- [Review and send an order](https://heilda.is/docs/sending?lang=en)

## Can I request a missing supplier?

Yes. Choose Request a supplier on the Suppliers page. Heilda reviews the request before the supplier appears there.

- [Connect suppliers](https://heilda.is/docs/suppliers?lang=en)

https://heilda.is/docs/faq?lang=en